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Information Systems Today, Student Value Edition: Managing...

Information Systems Today, Student Value Edition: Managing in the Digital WorldTitoloInformation Systems Today, Student Value Edition: Managing in the Digital World
AutoreValacich, Joseph S. ; Schneider, Christoph
Prezzo
€ 103,14   Spedizioni gratuite in Italia
(Prezzo € 121,34)
CategoriaBusiness & Economics: Information Management
RilegaturaLoose Leaf
Dati576 p.
Anno2013
EditorePrentice Hall
Normalmente disponibile per la spedizione entro 4/5 settimane

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Prefacexix
Chapter 1 Managing in the Digital World
2
Managingin The Digital World: Apple
3
Information Systems Today
4
The Rise of the Information Age
7
Brief Case Technology at Starbucks
8
Five It Megatrends in the Information Age
9
Who's Going Mobile The Evolution of Post-Pc Devices
13
Evolution of Globalization
14
Key Factors Enabling Globalization
14
The Rise of Information Systems Outsourcing
16
Opportunities of Operating in the Digital World
17
Challenges of Operating in the Digital World
18
Information Systems Defined
19
Key Players Wipro and Infosys-The Global Outsourcing Leaders
19
Data: The Root and Purpose of Information Systems
20
Hardware, Software, and Telecommunications Networks: The Components of Information Systems
21
People: The Builders, Managers, and Users of Information Systems
21
Organizations: The Context of Information Systems
26
The Dual Nature of Information Systems
30
Case in Point: An Information System Gone Awry: Leap Year Glitch Stops Government Cloud Computing Services (or Doesn't?)
30
Case in Point: An Information System That Works: FedEx
31
Information Systems for Competitive Advantage
31
Why Information Systems Matter
32
When Things Go Wrong Failure: The Path to Success?
32
IS Ethics
33
Coming Attractions The Future of Cloud-Based Communications
33
Information Privacy
34
Intellectual Property
38
Ethical Dilemma The Human Cost of the Newest Gadgets
39
The Need for a Code of Ethical Conduct
40
The Digital Divide
40
Industry Analysis Business Career Outlook
41
Key Points Review
42
Key Terms
43
Review Questions
44
Self-Study Questions
44
Problems and Exercises
45
Application Exercises
46
Team Work Exercise
47
Answers to the Self-Study Questions
47
Bridging The Digital Divide
48
Enabling Global Payments At Paypal
49
Chapter 2 Gaining Competitive Advantage Through Information Systems
50
Managing In The Digital World: The Business of Merging "Groups" and "Coupons"
51
Enabling Organizational Strategy through Information Systems
52
Organizational Decision-Making Levels
53
Organizational Functional Areas
55
Information Systems for Automating: Doing Things Faster
56
Information Systems for Organizational Learning: Doing Things Better
57
Information Systems for Supporting Strategy: Doing Things Smarter
58
Sources of Competitive Advantage
59
Brief Case For Sale By Owner: Your Company's Name.com
60
Identifying Where to Compete: Analyzing Competitive Forces
61
Identifying How to Compete: Analyzing the Value Chain
61
The Role of Information Systems in Value Chain Analysis
63
The Technology/Strategy Fit
63
Assessing Value for the IS Infrastructure
64
Putting It All Together: Developing a Successful Business Model
64
Changing Mind-Sets About Information Systems
65
International Business Strategies in the Digital World
66
Home-Replication Strategy
66
When Things Go Wrong The Pains of Miscalculating Groupon
67
Global Business Strategy
68
Multidomestic Business Strategy
68
Transnational Business Strategy
70
Valuing Innovations
71
Who's Going Mobile Mobile Operating Systems
71
The Need for Constant IS Innovation
72
Successful Innovation Is Difficult
72
Organizational Requirements for Innovation
74
Predicting the Next New Thing
75
Coming Attractions Google's Project Glass: A Pair of Glasses
75
The Innovator's Dilemma
76
Key Players The Global Elite
80
Freeconomics: Why Free Products Are the Future of the Digital World
82
How Freeconomics Works
82
The Freeconomics Value Proposition
83
Ethical Dilemma Underground Gaming Economy
84
Applying Freeconomics in the Digital World
85
Industry Analysis Banking Industry
86
Key Points Review
87
Key Terms
88
Review Questions
88
Self-Study Questions
88
Problems and Exercises
90
Application Exercises
91
Team Work Exercise
91
Answers to the Self-Study Questions
92
Linkedin
93
Netflix
94
Chapter 3 Managing the Information Systems Infrastructure and Services
96
Managing In The Digital World: "I Googled You"
97
The IS Infrastructure
99
Who's Going Mobile The Cloud Phone
101
Applications and Databases Supporting Business Processes
102
Ethical Dilemma Putting People's Lives Online
103
IS Infrastructure Components
104
Hardware
104
System Software
105
Storage
107
Coming Attractions Optical Wlan
107
Networking
108
Data Centers
114
Brief Case Earthquake-Proofing a Data Center
115
Issues Associated with Managing the IS Infrastructure
116
Rapid Obsolescence and Shorter It Cycles
116
Big Data and Rapidly Increasing Storage Needs
118
Demand Fluctuations
119
Increasing Energy Needs
119
When Things Go Wrong Dirty Data Centers
120
Cloud Computing
121
What Is Cloud Computing?
121
Managing the Cloud
124
Advanced Cloud Applications
127
Key Players Giants of the Infrastructure
128
Green Computing
132
Industry Analysis Movie Industry
132
Key Points Review
133
Key Terms
134
Review Questions
135
Self-Study Questions
135
Problems and Exercises
136
Application Exercises
137
Team Work Exercise
137
Answers to the Self-Study Questions
137
Farmville, Castleville, Etc.: The Infrastructure Behind Social Games
138
Broadband Service On Airplanes: WI-FI In The Sky
139
Chapter 4 Enabling Business-to-Consumer Electronic Commerce
140
Managing In The Digital World: Taobao and the World of e-Commerce
141
Electronic Commerce Defined
142
Internet and World Wide Web Capabilities
144
EC Business Strategies
146
Brief Case Catchafire-Fueling "Volunteer-to-Charity" e-Commerce
147
Business-to-Consumer e-Commerce and Internet Marketing
149
Stages of B2C EC
149
Ethical Dilemma The Ethics of Reputation Management
150
e-Tailing: Selling Goods and Services in the Digital World
151
EC Web Sites: Attracting and Retaining Online Customers
153
Internet Marketing
156
Key Players Behind the Online Storefront: How e-Commerce Giants Help Small Businesses Flourish
157
When Things Go Wrong Rigging Search Results
160
Mobile Commerce, Consumer-to-Consumer EC, and Consumer-to-Business EC
161
Coming Attractions Smart Phones of the Future
164
C2C EC
165
C2B EC
166
Managing Finances and Navigating Legal Issues in EC
166
Who's Going Mobile Mobile Payments
167
e-Banking
167
Securing Payments in the Digital World
168
Legal Issues in EC
170
e-Government
172
Industry Analysis Retailing
174
Key Points Review
175
Key Terms
176
Review Questions
176
Self-Study Questions
176
Problems and Exercises
177
Application Exercises
178
Team Work Exercise
179
Answers to the Self-Study Questions
179
Global Picture Sharing: Flickr
180
Youtube
181
Chapter 5 Enhancing Organizational Communication and Collaboration Using Social Media
182
Managing In The Digital World: Facebook.com
183
The Need for Communication and Collaboration
184
Virtual Teams
184
The Evolving Web
185
Evolving Web Capabilities
186
Evolving Social Interaction
187
Evolving Collaboration through Collective Intelligence
187
The Evolving Workspace
188
Brief Case Crowdsourcing a Constitution
188
Future Web Capabilities
189
Enterprise 2.0
189
Traditional Collaboration Tools
190
Groupware
190
Videoconferencing
193
Intranets and Employee Portals
193
Social Media and the Enterprise
195
Enhancing Communication Using Social Media
195
Enhancing Cooperation with Social Media
198
Coming Attractions Bio-Storing Files in Bacteria
199
Enhancing Collaboration with Social Media
202
Key Players You, the Content Creator
203
Who's Going Mobile Mobile Social Media
205
Enhancing Connection with Social Media
208
Ethical Dilemma "Zucking" Up the Universe
210
Managing the Enterprise 2.0 Strategy
211
Organizational Issues
211
When Things Go Wrong Social Media Meltdown at Nestle
212
Pitfalls of Web 2.0 Marketing
214
Industry Analysis Online Travel
216
Key Points Review
217
Key Terms
218
Review Questions
218
Self-Study Questions
219
Problems and Exercises
219
Application Exercises
220
Team Work Exercise
221
Answers to the Self-Study Questions
221
DIGG.COM: The Rise And Fall Of A Social Media Giant
222
Wikipedia: Who Is Editing?
223
Chapter 6 Enhancing Business Intelligence Using Information Systems
224
Managing In The Digital World: FBI and CIA-Gathering Intelligence Using Social Media
225
Business Intelligence
226
Why Organizations Need Business Intelligence
226
Databases: Providing Inputs into Business Intelligence Applications
229
When Things Go Wrong Twitter Fever-Where Good Conscience Meets Bad Intelligence
229
Coming Attractions The Internet of Things
234
Business Intelligence Components
238
Information and Knowledge Discovery
238
Business Analytics to Support Decision Making
243
Brief Case Princess D, Yoda, and Quality Assurance through Call Recording
244
Ethical Dilemma Are You Being Tracked?
249
Information Visualization
252
Key Players SAS, MicroStrategy, and Other Business Intelligence Leaders
256
Who's Going Mobile OpenStreetMap
258
Industry Analysis Health Care
259
Key Points Review
260
Key Terms
261
Review Questions
262
Self-Study Questions
262
Problems and Exercises
263
Application Exercises
264
Team Work Exercise
265
Answers to the Self-Study Questions
265
The Netflix Prize
266
Are We There Yet?-Online Map Services
267
Chapter 7 Enhancing Business Processes Using Enterprise Information Systems
268
Managing In The Digital World: Amazon.com
269
Core Business Processes and Organizational Value Chains
270
Core Business Processes
271
Organizational Activities Along the Value Chain
273
Brief Case Crowdsourcing Cinema at Amazon Studios
276
Value Systems: Connecting Multiple Organizational Value Chains
277
Enterprise Systems
278
The Rise of Enterprise Systems
278
Ethical Dilemma Too Much Intelligence? RFID and Privacy
279
Supporting Business Processes
281
Coming Attractions Power of the Swarm
283
Enterprise Resource Planning
287
Integrating Data to Integrate Applications
287
Key Players The Titans of ERP
288
Responding to Compliance and Regulatory Demands
290
Choosing an ERP System
290
Enabling Business Processes Using ERP Core Components
292
ERP Installation
294
Who's Going Mobile Big ERP Systems Embracing Small Mobile Devices
295
ERP Limitations
295
The Formula for Enterprise System Success
295
Secure Executive Sponsorship
296
Get Help from Outside Experts
296
Thoroughly Train Users
297
Take a Multidisciplinary Approach to Implementations
297
When Things Go Wrong Time Is a Lot of Money in the Big Apple
297
Evolving the ERP Architecture
298
Industry Analysis The Automobile Industry
299
Key Points Review
301
Key Terms
301
Review Questions
302
Self-Study Questions
302
Problems and Exercises
303
Application Exercises
303
Team Work Exercise
304
Answers to the Self-Study Questions
304
Software As A Service: ERP By The Hour
305
ERP Systems: Do They Satisfy?
307
Chapter 8 Strengthening Business-to-Business Relationships via Supply Chain and Customer Relationship Management
308
Managing In The Digital World: Supply Chain Havoc
309
Supply Chain Management
310
What Is a Supply Chain?
311
Business-to-Business Electronic Commerce: Exchanging Data in Supply Networks
311
B2B Marketplaces
313
Managing Complex Supply Networks
314
Benefits of Effectively Managing Supply Chains
314
Optimizing the Supply Chain through Supply Chain Management
317
When Things Go Wrong Apple's "Very Angry Birds" Disrupt App Store Supply Chain
318
SCM Architecture
318
Brief Case The Formula for Success: Demand Media
321
Developing an SCM Strategy
321
Managing B2B Financial Transactions
322
Key Technologies for Enhancing SCM
323
Coming Attractions Saving Lives through 3D Bioprinting
325
Customer Relationship Management
326
Key Players Salesforce.com
328
Developing a CRM Strategy
329
Architecture of a CRM System
330
Who's Going Mobile The Power of Mobile CRM
332
Ethical Dilemma CRM: Targeting or Discriminating?
337
Ethical Concerns with CRM
338
Industry Analysis Manufacturing
339
Key Points Review
339
Key Terms
340
Review Questions
340
Self-Study Questions
341
Problems and Exercises
342
Application Exercises
343
Team Work Exercise
343
Answers to the Self-Study Questions
343
The Battle For The Dashboard
344
CRM 2.0
345
Chapter 9 Developing and Acquiring Information Systems
346
Managing In The Digital World: Microsoft Is "Kinecting" Its Ecosystem
347
Making the Business Case
348
Business Case Objectives
348
The Productivity Paradox
349
Making a Successful Business Case
351
Brief Case The Cold War in Software Patents
352
Coming Attractions Microsoft's PixelSense-Any Place, Any Time
355
Presenting the Business Case
357
Ethical Dilemma Genetic Testing
358
The Systems Development Process
360
Customized versus Off-the-Shelf Software
360
Open Source Software
360
Combining Customized, Open Source, and Off-the-Shelf Systems
362
IS Development in Action
362
The Role of Users in the Systems Development Process
364
Steps in the Systems Development Process
364
Who's Going Mobile Creating Mobile Apps
365
Phase 1 Systems Planning and Selection
366
Phase 2 Systems Analysis
366
Phase 3 Systems Design
368
Phase 4 Systems Implementation and Operation
370
Repeating the SDLC: Systems Maintenance
372
Key Players Game Development Studios
373
Other Approaches to Designing and Building Systems
375
Acquiring Information Systems
376
When Things Go Wrong Conquering Computer Contagion
377
External Acquisition
377
Outsourcing Systems Development
382
Industry Analysis Broadcasting
383
Key Points Review
384
Key Terms
385
Review Questions
385
Self-Study Questions
386
Problems and Exercises
386
Application Exercises
388
Team Work Exercise
389
Answers to the Self-Study Questions
389
Next Generation Identification: FBI, ICE Databases Expand And Join Forces
390
The Emergence Of Open Source Software
391
Chapter 10 Securing Information Systems
392
Managing In The Digital World: Not So "Anonymous"-Activists, Hacktivists, or Just Plain Criminals?
393
Computer Crime
394
What Is Computer Crime?
395
Hacking and Cracking
396
Types of Computer Criminals and Crimes
396
Ethical Dilemma Industrial Espionage
397
Computer Viruses and Other Destructive Code
400
Internet Hoaxes
406
Cybersquatting
406
Cyberharassment, Cyberstalking, and Cyberbullying
406
Software Piracy
407
Federal and State Laws
409
Who's Going Mobile Mobile Security
410
Cyberwar and Cyberterrorism
410
Cyberwar
411
Cyberterrorism
412
Brief Case 3D Crime Scenes
416
Information Systems Security
416
Safeguarding IS Resources
416
Technological Safeguards
417
Coming Attractions Speeding Security Screening
418
Human Safeguards
425
Computer Forensics
426
Key Players White Knights of the Internet Age
427
Managing IS Security
428
Developing an IS Security Plan
428
The State of Systems Security Management
430
When Things Go Wrong Stopping Insider Threats: WikiLeaks and Bradley Manning
431
Information Systems Controls, Auditing, and the Sarbanes-Oxley Act
432
IS Auditing
432
The Sarbanes-Oxley Act
434
Industry Analysis Cybercops Track Cybercriminals
435
Key Points Review
435
Key Terms
437
Review Questions
437
Self-Study Questions
438
Problems and Exercises
438
Application Exercises
440
Team Work Exercise
440
Answers to the Self-Study Questions
441
Under Attack
442
China's Great (Fire) Wall
443
Technology Briefing: Foundations of Information Systems Infrastructure
444
Foundational Topics in IS Hardware
445
Input Technologies
445
Processing: Transforming Inputs into Outputs
447
Output Technologies
452
Foundational Topics in IS Software
453
System Software
453
Programming Languages and Development Environments
454
Open Source Software
459
Foundational Topics in Networking
460
Evolution of Computer Networking
460
Types of Networks
462
Packet Switching
465
Network Standards and Protocols
465
Network Technologies
468
The Internet
475
Foundational Topics in Database Management
481
Relational Database Design
481
Key Points Review
486
Key Terms
487
Review Questions
488
Self-Study Questions
489
Problems and Exercises
490
Answers to the Foundational Hardware Self-Study Questions
492
Answers to the Foundational Software Self-Study Questions
492
Answers to the Foundational Networking Self-Study Questions
492
Answers to the Foundational Database Self-Study Questions
492
Acronyms493
Glossary497
References515
Name Index525
Organization Index529
Subject Index531

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