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People Management

People ManagementTitoloPeople Management
AutoreThompson, Neil
Prezzo
Sconto -7%
€ 24,46
(Prezzo € 26,30)
CategoriaSocial Science: Social Work
Business & Economics: Human Resources & Personnel Management
Business & Economics: Management
RilegaturaPaperback
Dati326 p.; ill.
Anno2013
EditorePalgrave MacMillan
Normalmente disponibile per la spedizione entro 5 giorni lavorativi

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Descrizione
A substantial introduction to the knowledge and skills required to get the best out of staff, this new book by a renowned author brings a human element to the field of management. Accessible yet thorough, this multidisciplinary text blends theory with practicality to highlight the importance of people to organizational success.

Indice e argomenti trattati
List of figures
xvi
About the authorxvii
Prefacexviii
Acknowledgementsxx
Introductionxxi
Why this book on people management?xxiii
Organizational toxicityxxiii
The employer---employee relationshipxxv
Strategic human resourcesxxvi
The Staying CALM approachxxvii
Is this a theoretical book?xxix
Will this book tell me all I need to know?xxix
The structure of the bookxxx
Part I The fundamentals of people management
1
Introduction
1
1 Equality and diversity
3
Introduction
3
Equal opportunities
4
Equality
4
Discrimination
5
Diversity
7
Equality and diversity
9
Conclusion
11
Exercise 1
13
Key texts
13
2 Communication
14
Introduction
14
We cannot not communicate
14
Getting our message across
17
The importance of listening
20
Dealing with `noise'
21
Conclusion
23
Exercise 2
23
Key texts
23
3 Supervision
24
Introduction
24
Supervision sessions
24
The four elements of supervision
26
Effective supervision
32
Conclusion
33
Exercise 3
34
Key texts
34
4 Recruitment, selection and workforce planning
35
Introduction
35
Attracting the right staff
35
Selecting the right staff
37
Workforce planning
42
Conclusion
43
Exercise 4
44
Key texts
44
5 Induction
45
Introduction
45
What is induction?
46
Before arrival
47
On arrival: the first day
49
The A to E of induction
51
Conclusion
53
Exercise 5
54
Key texts
54
6 Workload management
55
Introduction
55
Getting the balance right 5
5
Managing motivation
56
What is an appropriate workload?
59
Managing your own workload
62
Conclusion
63
Exercise 6
64
Key texts
64
7 Appraisal and performance management
65
Introduction
65
What is appraisal?
65
Making appraisal work
68
Managing poor performance
69
Problems with performance management
72
Conclusion
74
Exercise 7
74
Key texts
74
8 Staff departures
75
Introduction
75
Why do people leave?
76
The implications of people leaving
79
How not to manage departures
82
Conclusion
83
Exercise 8
83
Key texts
83
9 Disciplinary matters
84
Introduction
84
What constitutes a disciplinary matter?
84
Disciplinary procedures
87
Making the process work
88
Pitfalls to avoid
91
Conclusion
93
Exercise 9
94
Key texts
94
10 Dealing with grievances
95
Introduction
95
What causes grievances?
95
Grievance procedures
96
Key issues
99
Conclusion
105
Exercise 10
105
Key texts
105
Part II Achieving best outcomes
107
Introduction
107
11 Leadership
109
Introduction
109
Vision and values
110
Communication and clarity
112
Teamwork and tension relief
114
Motivation and morale
114
Self-leadership
116
Staying CALM
117
Conclusion
119
Exercise 11
119
Key texts
120
12 Managing change
121
Introduction
121
Sources of change
122
The impact of change
123
Principles of effective change management
125
Conclusion
129
Exercise 12
130
Key texts
130
13 Industrial relations
131
Introduction
131
The nature of industrial relations
131
The psychological contract
134
The social contract
137
The political contract
138
The implications for people managers
140
Conclusion
141
Exercise 13
141
Key texts
141
14 Team development
142
Introduction
142
Managing relationships
143
Managing conflict
149
The importance of leadership
151
Conclusion
152
Exercise 14
152
Key texts
152
15 Motivating staff
153
Introduction
153
Traditional perspectives
154
Self-leadership
158
Motivation in context
159
Conclusion
162
Exercise 15
162
Key texts
162
16 Staff retention
163
Introduction
163
Why worry?
163
Reducing staff turnover
166
The central role of morale
171
Conclusion
172
Exercise 16
173
Key texts
173
17 Career planning
174
Introduction
174
The Protean career
175
Human talent management
177
Promoting career development
178
Conclusion
182
Exercise 17
182
Key texts
182
18 Mentoring and coaching
183
Introduction
183
The learning alliance
183
Making a positive difference
186
Conclusion
190
Exercise 18
191
Key texts
191
19 Training and development
192
Introduction
192
Before the training event
193
During the event
194
After the event
195
Promoting a culture of learning
196
Conclusion
200
Exercise 19
200
Key texts
201
20 Making work meaningful: Meeting spiritual needs
202
Introduction
202
Spiritual intelligence
203
Rising to the challenges of spirituality
205
Conclusion
210
Exercise 20
211
Key texts
211
Part III Promoting well-being
213
Introduction
213
21 Dealing with Stress
215
Introduction
215
Pressure and stress
216
The importance of support
216
How will I know if someone is stressed?
218
What are my responsibilities?
220
Conclusion
223
Exercise 21
224
Key texts
224
22 Health and safety
225
Introduction
225
The legal basis of health and safety at work
226
What are the hazards?
226
Risk assessment
228
Risk management
229
A culture of health and safety
231
Conclusion
233
Exercise 22
233
Key texts
233
23 Sickness absence
234
Introduction
234
Our responsibilities
235
Policies and procedures
240
Conclusion
242
Exercise 23
242
Key texts
242
24 Bullying and harassment
243
Introduction
243
What are bullying and harassment?
244
What are our responsibilities?
245
Promoting a culture of dignity
248
Conclusion
251
Exercise 24
251
Key texts
252
25 Dealing with conflict
253
Introduction
253
Levels of conflict
253
The negative effects of conflict
255
The positive potential of conflict
258
Managing conflict
260
Conclusion
262
Exercise 25
262
Key texts
262
26 Handling aggression
263
Introduction
263
Causes of aggression
263
Preventing aggression
266
Responding to aggression
266
The effects of aggression
267
Conclusion
270
Exercise 26
271
Key texts
271
27 Loss, grief and trauma
272
Introduction
272
Loss and change
273
Trauma
274
The effects of grief and trauma
276
The implications for people management
279
Conclusion
281
Exercise 27
282
Key texts
282
28 Mental health problems
283
Introduction
283
Understanding mental health problems
283
Meeting the challenge
288
Conclusion
290
Exercise 28
291
Key texts
291
29 Drug and alcohol abuse
292
Introduction
292
The effects of alcohol and drugs problems
293
What are our responsibilities?
296
Conclusion
300
Exercise 29
300
Key texts
300
30 Inclusion
301
Introduction
301
Patterns of exclusion
302
Promoting inclusion
307
Conclusion
309
Exercise 30
309
Key texts
309
Guide to further learning310
References314
Index323

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