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Leading and Implementing Business Change Management:...

Leading and Implementing Business Change Management: Making Change Stick in the Contemporary OrganizationTitoloLeading and Implementing Business Change Management: Making Change Stick in the Contemporary Organization
AutoreJones, David J. ; Recardo, Ronald J.
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€ 99,56   Spedizioni gratuite in Italia
(Prezzo € 104,80 Risparmio € 5,24)
CategoriaBusiness & Economics: Organizational Behavior
Business & Economics: Workplace Culture
Business & Economics: Structural Adjustment
RilegaturaHardcover
Dati304 p.
Anno2013
EditoreRoutledge
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Indice e argomenti trattati
List of figures
xi
List of tables
xiii
Prefacexv
Acknowledgementsxix
1 The evolution of organizational change practices to Business Change Management
1
The challenge of understanding and embracing change management
1
A codification of business practices aimed at an elusive organizational goal
4
The emergence of change management in response to the evolving needs of business change
5
An integrated model for effective change: Business Change Management
9
2 Change risks and best practices in Business Change Management
12
Unmanaged change risk leads to problems for change management initiatives
13
Ten common change risks (and issues)
18
Business Change Management best practices
29
Case Study --- Applying best practices in Business Change Management: How Quintiles navigated the change process to implement a global performance management process
42
3 Change leadership and management
55
The right leadership is essential to change initiatives
55
Leadership is integral to engaging people in the change effort
61
The Change Leadership Team (CLT)
63
The importance of stakeholder management
70
Change Levers: the "hot spots" for leadership in a change initiative
71
4 Change resistance
81
Resistance is a high risk for change initiatives
81
Indicators of resistance
83
How resistance evolves on change initiatives
84
Managing resistance risk
87
Surfacing and countering resistance
89
Addressing resistance at the organizational level
93
Readiness: a critical aspect of surfacing change resistance
96
Case Study --- Addressing change resistance: Overcoming resistance at Easter Seals to embrace change and a new model for growth
97
5 Creating and sustaining culture change
107
Organizational transformation depends on changing culture
107
Change capability and culture
115
Success factors for culture change
116
Aligning culture to change in business direction
119
Institutionalizing culture
123
Case Study --- Addressing culture change in alignment with strategic direction: How a consumer marketing company realigned its culture around a new direction for the healthcare marketplace and the emerging healthcare consumer
129
Conclusion
134
Appendix A Business Change Management (BCM) methodology description
137
BCM methodology description contents
137
An overview of the methodology
139
Phase 1 Create Change Platform
146
Phase 2 Design Change
159
Phase 3 Implement Change
169
Phase 4 Institutionalize Change
175
Appendix B Business Change Management (BCM) methodology tools
182
BCM methodology tools contents
182
An overview of the tool set
183
Methodology mapping to tools and deliverables
184
Phase 1 Create Change Platform task mappings
184
Phase 2 Design Change task mappings
186
Phase 3 Implement Change task mappings
188
Phase 4 Institutionalize Change task mappings
190
Business Change Management tools
192
Appendix C Characteristics of business change approach evolutionary stages
265
Bibliography271
Index273

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