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Fundamentals of Information Systems

Fundamentals of Information SystemsTitoloFundamentals of Information Systems
AutoreStair, Ralph M. ; Reynolds, George W.
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€ 168,98   Spedizioni gratuite in Italia
(Prezzo € 172,43)
CategoriaBusiness & Economics: Management
Business & Economics: Information Management
RilegaturaPaperback
Dati522 p.; ill.
Anno2013
EditoreCourse Technology
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Prefacexvii
PART 1 Information Systems in Perspective
1
1 An Introduction to Information Systems in Organizations
2
Castilla-la Mancha, Spain
3
Information Concepts
5
Data, Information, and Knowledge
5
The Characteristics of Valuable Information
7
The Value of Information
7
What Is an Information System?
8
Input, Processing, Output, Feedback
8
Computer-Based Information Systems
10
Ethical & Societal Issues: How Much Privacy for Your Data?
15
Business Information Systems
18
Electronic and Mobile Commerce
18
Enterprise Systems: Transaction Processing Systems and Enterprise Resource Planning
20
Information and Decision Support Systems
21
Specialized Business Information Systems: Knowledge Management, Artificial Intelligence, Expert Systems, and Virtual Reality
23
Systems Development
26
Systems Investigation and Analysis
26
Systems Design, Implementation, and Maintenance and Review
27
Information Systems in Society
27
Organizations and Information Systems
28
Organizational Culture and Change
30
User Satisfaction and Technology Acceptance
31
Competitive Advantage
31
Factors That Lead Firms to Seek Competitive Advantage
31
Strategic Planning for Competitive Advantage
32
Performance-Based Information Systems
35
Productivity
35
Return on Investment and the Value of Information Systems
36
Risk
38
Careers in Information Systems
38
Information Systems @ Work: Profile of a CIO: Bringing Technology to Health Care
39
Roles, Functions, and Careers in IS
41
Typical IS Titles and Functions
43
Other IS Careers
45
Finding a Job in IS
45
Global Challenges in Information Systems
47
Case One Business Before Technology at Campbell's Soup
54
Case Two Shoes Plus Information: A Winning Formula
55
PART 2 Technology
61
2 Hardware and Software
62
Deutsche Bank, Germany
63
Computer Systems: Integrating the Power of Technology
64
Hardware Components
65
Processing and Memory Devices: Power, Speed, and Capacity
66
Processing Characteristics and Functions
66
Memory Characteristics and Functions
66
Multiprocessing
67
Secondary Storage and Input and Output Devices
68
Access Methods
69
Secondary Storage Devices
69
Input Devices
74
Digital Cameras
75
Chip-and-PIN Cards
77
Output Devices
78
Computer System Types
82
Portable Computers
82
Nonportable Single-User Computers
84
Multiple-User Computer Systems
85
Information Systems @ Work: Build Your Own
87
Green Computing
88
Overview of Software
88
Supporting Individual, Group, and Organizational Goals
89
Installing and Removing New Software
90
Systems Software
90
Operating Systems
90
Current Operating Systems
94
Workgroup Operating Systems
97
Enterprise Operating Systems
98
Operating Systems for Small Computers, Embedded Computers, and Special-Purpose Devices
99
Utility Programs
100
Middleware
101
Application Software
101
Types and Functions of Application Software
102
Personal Application Software
104
Mobile Application Software
109
Workgroup Application Software
110
Enterprise Application Software
110
Ethical & Societal Issues: Software Controls Nuclear Power Plants
112
Application Software for Information, Decision Support, and Specialized Purposes
114
Programming Languages
114
Software Issues and Trends
114
Software Bugs
115
Copyrights and Licenses
115
Software Upgrades
115
Global Software Support
115
Case One Serving Up Football
122
Case Two Your Next Car on a Tablet
123
3 Database Systems, Data Centers, and Business Intelligence
128
Medihelp, South Africa
129
Data Management
131
The Hierarchy of Data
131
Data Entities, Attributes, and Keys
132
Data Centers, Data Modeling, and Database Characteristics
134
Data Center
134
Data Modeling
136
The Relational Database Model
137
Database Management Systems
140
Overview of Database Types
140
Providing a User View
141
Creating and Modifying the Database
142
Storing and Retrieving Data
143
Manipulating Data and Generating Reports
144
Database Administration
147
Popular Database Management Systems
148
Database Virtualization
149
Special-Purpose Database Systems
149
Using Databases with Other Software
150
Information Systems @ Work: Managing the Database: It Can't Stop
151
Database Applications
152
Big Data Applications
152
Ethical & Societal Issues: Hana Tour Strengthens Database Security
153
Linking the Company Database to the Internet and Mobile Devices
155
Data Warehouses, Data Marts, and Data Mining
155
Distributed Databases
159
Object-Relational Database Management Systems
161
Visual, Audio, and Other Database Systems
161
Case One Helping Marines and Sailors to Quit Smoking
168
Case Two The Giants, the Pats, the Money, and the Tweets
169
4 Telecommunications, the Internet, Intranets, and Extranets
172
Nethope, United States
173
An Overview of Telecommunications
175
Channel Bandwidth
176
Communications Media
176
3G Wireless Communications
181
Growth in Wireless Data Traffic
182
Telecommunications Hardware
182
Networks and Distributed Processing
184
Network Types
185
Distributed Processing
186
Client/Server Systems
187
Telecommunications Software
188
Use and Functioning of the Internet
188
How the Internet Works
190
Cloud Computing
194
Ethical & Societal Issues: Bringing High-Speed Internet to Poland
195
The World Wide Web
197
How the Web Works
197
Web Programming Languages
200
Web Services
201
Developing Web Content and Applications
201
Internet and Web Applications
202
Web 2.0 and the Social Web
203
Online Information Sources
205
Search Engines and Web Research
207
Information Systems @ Work: Improved Insight via Clickstream Analysis
209
Web Portals
211
Blogging and Podcasting
215
Online Media and Entertainment
216
Shopping Online
219
Travel, Geolocation, and Navigation
221
Internet Utilities
223
Intranets and Extranets
223
Case One No More Wires in the Dorms at the University of Massachusetis Amherst
232
Case Two Amanda Palmer Kickstarts
233
PART 3 Business Information Systems
237
5 Electronic and Mobile Commerce and Enterprise Systems
238
Kramp Group, Holland
239
An Introduction to Electronic Commerce
240
Business-to-Business E-Commerce
240
Business-to-Consumer E-Commerce
241
Consumer-to-Consumer E-Commerce
242
e-Government
242
Mobile Commerce
243
Mobile Commerce in Perspective
243
Electronic and Mobile Commerce Applications
244
Retail and Wholesale
244
Manufacturing
245
Marketing
246
Advertising
247
Bartering
247
Investment and Finance
249
Banking
249
E-Boutiques
250
Advantages of Electronic and Mobile Commerce
251
E-Commerce and M-Commerce Technology Infrastructure
251
Hardware
251
Information Systems @ Work: E-Commerce Web Sites: They Only Work If They Work
252
Web Server Software
253
E-Commerce Software
254
Mobile Commerce Hardware and Software
254
Electronic Payment Systems
254
An Overview of Transaction Processing Systems
257
Traditional Transaction Processing Methods and Objectives
258
Transaction Processing Activities
260
Data Collection
261
Data Editing
262
Data Correction
262
Data Manipulation
262
Data Storage
263
Document Production
263
Traditional Transaction Processing Applications
263
Transaction Processing Systems for Entrepreneurs and Small and Medium-Sized Enterprises
264
Enterprise Resource Planning
264
An Overview of Enterprise Resource Planning
266
Advantages of ERP
266
Challenges in Implementing ERP Systems
268
Leading ERP Systems
269
Supply Chain Management (SCM)
270
Financial and Managerial Accounting
271
Customer Relationship Management
272
Product Lifecycle Management (PLM)
274
Ethical & Societal Issues: Kick-Starting a Small Nonprofit with Online Fundraising
275
Hosted Software Model for Enterprise Software
276
Case One Nambe Moves to the Cloud
283
Case Two Kerry Group is on Your Table
284
6 Information and Decision Support Systems
288
Irish Life, Ireland
289
Decision Making and Problem Solving
290
Decision Making as a Component of Problem Solving
290
Programmed versus Nonprogrammed Decisions
292
Optimization, Satisficing, and Heuristic Approaches
293
The Benefits of Information and Decision Support Systems
294
An Overview of Management Information Systems
295
Management Information Systems in Perspective
295
Inputs to a Management Information System
296
Outputs of a Management Information System
297
Characteristics of a Management Information System
299
Functional Aspects of the MIS
299
Financial Management Information Systems
300
Manufacturing Management Information Systems
303
Marketing Management Information Systems
306
Human Resource Management Information Systems
311
Other Management Information Systems
313
Ethical & Societal Issues: You Want to Put That Where?
315
An Overview of Decision Support Systems
316
Characteristics of a Decision Support System
317
Capabilities of a Decision Support System
318
A Comparison of DSS and MIS
319
Components of a Decision Support System
320
The Database
320
The Model Base
321
The User Interface, or Dialogue Manager
322
Information Systems @ Work: VUB Decision Support Technology
323
Group Support Systems
324
Characteristics of a GSS That Enhance Decision Making
325
GSS Hardware and Software Tools
328
GSS Alternatives
329
Executive Support Systems
330
Executive Support Systems in Perspective
331
Capabilities of Executive Support Systems
331
Case One Sports: Not Just Fun and Games
339
Case Two Mando: Inventory Management and More
339
7 Knowledge Management and Specialized Information Systems
344
Repsol, Spain
345
Knowledge Management Systems
346
Overview of Knowledge Management Systems
347
Data and Knowledge Management Workers and Communities of Practice
348
Obtaining, Storing, Sharing, and Using Knowledge
349
Technology to Support Knowledge Management
349
An Overview of Artificial Intelligence
351
Artificial Intelligence in Perspective
352
The Nature of Intelligence
352
The Brain Computer Interface
354
The Major Branches of Artificial Intelligence
354
Expert Systems
355
Robotics
355
Ethical & Societal Issues: To School by Remote Control
356
Information Systems @ Work: Allied Vision Technologies Is Watching the Pavement
359
Vision Systems
360
Natural Language Processing and Voice Recognition
360
Learning Systems
361
Neural Networks
361
Other Artificial Intelligence Applications
361
An Overview of Expert Systems
362
Components of Expert Systems
363
The Inference Engine
365
The Explanation Facility
365
The Knowledge Acquisition Facility
365
The User Interface
366
Participants in Developing and Using Expert Systems
366
Expert Systems Development Tools and Techniques
367
Multimedia and Virtual Reality
368
Overview of Multimedia
368
Overview of Virtual Reality
372
Interface Devices
372
Forms of Virtual Reality
373
Virtual Reality Applications
374
Specialized Systems
376
Case One Google and BMW Train Cars to Drive Themselves
384
Case Two Knowledge Management Improves Customer Support at Canon
385
PART 4 Systems Development and Social Issues
389
8 Systems Development
390
Practice Plan, United Kingdom
391
An Overview of Systems Development
392
Participants in Systems Development
392
Individual Systems Developers and Users
394
Ethical & Societal Issues: Privacy by Design at Hydro One
396
Information Systems Planning and Aligning Corporate and IS Goals
397
Systems Development Life Cycles and Approaches
398
The Traditional Systems Development Life Cycle
398
Prototyping
399
Rapid Application Development, Agile Development, and Other Systems Development Approaches
399
Outsourcing, On-Demand Computing, and Cloud Computing
402
Mobile Application Development
403
Factors Affecting Systems Development Success
404
Degree of Change
404
The Importance of Planning
404
Use of Project Management Tools
405
Object-Oriented Systems Development
407
Systems Investigation
408
Initiating Systems Investigation
408
Feasibility Analysis
408
Object-Oriented Systems Investigation
409
The Systems Investigation Report
409
Systems Analysis
410
Data Collection
410
Data Analysis
412
Requirements Analysis
414
Object-Oriented Systems Analysis
415
The Systems Analysis Report
416
Systems Design
416
Logical and Physical Design
417
Object-Oriented Design
417
Environmental Design Considerations
418
Generating Systems Design Alternatives
420
The Design Report
422
Systems Implementation
422
Acquiring Hardware from an IS Vendor
422
Acquiring Software: Make or Buy?
424
Acquiring Database and Telecommunications Systems
424
Information Systems @ Work: Implementation: It's about People, Too
425
User Preparation
426
IS Personnel: Hiring and Training
427
Site Preparation
427
Data Preparation
427
Installation
427
Testing
427
Start-Up
427
User Acceptance
429
Systems Operation and Maintenance
429
Systems Review
430
System Performance Measurement
430
Case One Requirements Tracking at Honeywell Technology Solutions Lab (HTSL)
437
Case Two COBOL: Not Going Away Anytime Soon
438
PART 5 Information Systems in Business and Society
443
9 The Personal and Social Impact of Computers
444
Bredolab Botnet, Russia
445
Computer Waste and Mistakes
446
Computer Waste
446
Computer-Related Mistakes
447
Preventing Computer-Related Waste and Mistakes
448
Establishing Policies and Procedures
448
Implementing Policies and Procedures
449
Monitoring Policies and Procedures
449
Reviewing Policies and Procedures
450
Computer Crime
450
The Computer as a Tool to Commit Crime
451
Cyberterrorism
452
Identity Theft
452
Ethical & Societal Issues: Identity Theft and Gaming Consoles
453
Internet Gambling
455
The Computer as a Tool to Fight Crime
455
Recovery of Stolen Property
455
Monitoring Criminals
456
Assessing Crime Risk for a Given Area
456
The Computer as the Object of Crime
457
Illegal Access and Use
457
Spyware
459
Information and Equipment Theft
459
Patent and Copyright Violations
460
Computer-Related Scams
463
International Computer Crime
463
Preventing Computer-Related Crime
464
Crime Prevention by State and Federal Agencies
464
Crime Prevention by Corporations
464
Crime Prevention for Individuals and Employees
468
Privacy Issues
471
Privacy and the Federal Government
471
Privacy at Work
471
Privacy and E-Mail
471
Privacy and Instant Messaging
472
Privacy and Personal Sensing Devices
472
Privacy and the Internet
472
Information Systems @ Work: Keeping E-Mail on Target
473
Privacy and Internet Libel Concerns
475
Privacy and Fairness in Information Use
475
Privacy and Filtering and Classifying Internet Content
476
Electronic Communications Privacy Act
477
Individual Efforts to Protect Privacy
480
The Work Environment
481
Health Concerns
481
Avoiding Health and Environmental Problems
481
Ethical Issues in Information Systems
483
Case One Fletcher Allen Health Care Deals with Another Kind of Virus
490
Case Two Security Monitoring and Big Data
491
Glossary495
Subject Index503
Company Index518

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