| Preface | | xi | |
| | 1 | |
| | 3 | |
| The Origin of Brief Coaching |
| | 7 | |
| Major Tenets of the Solution-Building Paradigm |
| | 9 | |
| | 18 | |
| What to Say and How to Say It |
| | 21 | |
| | 29 | |
| Creating a Detailed Road Map |
| | 34 | |
| Using the Client's Skills |
| | 40 | |
| Simple Tools for Serious Tasks |
| | 45 | |
| Beginning With the End in Mind (Or Sight) |
| | 46 | |
| | 50 | |
| | 59 | |
| | 66 | |
| | 72 | |
| Additional Tasks of the First Session |
| | 85 | |
| Tasks Between Sessions and Follow-Up |
| | 97 | |
| Guidelines for Experiments and Tasks |
| | 97 | |
| Experiments That Break the Pattern |
| | 105 | |
| | 114 | |
| When Clients Say Nothing is Different |
| | 122 | |
| When Clients Say Things are Worse |
| | 125 | |
| When Clients Do not Follow Suggestions |
| | 128 | |
| When Clients Report Setbacks |
| | 130 | |
| | 133 | |
| Coaching in Challenging Situations |
| | 137 | |
| We Cannot Make Others Change |
| | 137 | |
| Dealing With Challenging People |
| | 148 | |
| | 162 | |
| | 179 | |
| | 189 | |
| Infrequent but Serious Situations |
| | 197 | |
| | 199 | |
| When There is no Progress |
| | 204 | |
| | 209 | |
| Ways to Refer the Client to Other Services |
| | 216 | |
| How to Make the Most of a Single Session |
| | 217 | |
| | 219 | |
| Appendix: Coaching Exercises and Reminders |
| | 223 | |
| Solution Building With Mandated Clients |
| | 223 | |
| | 225 | |
| Ears: Elicit, Amplify, Reinforce, Start Again |
| | 226 | |
| Compliment as Intervention |
| | 227 | |
| A Head Start in Building Cooperation With Clients: Solution-Building Tools |
| | 229 | |
| Lead-In Possibilities in Solution-Building Practice |
| | 232 | |
| | 234 | |
| Index | | 237 | |
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