Carrello Lista desideri Login Registrati Aiuto e FAQ Buoni regalo Spedizioni
Ricerca
Books

Sams Teach Yourself Microsoft Dynamics Crm 2011 in...

Sams Teach Yourself Microsoft Dynamics Crm 2011 in 24 HoursTitoloSams Teach Yourself Microsoft Dynamics Crm 2011 in 24 Hours
AutoreStanton, Anne
Prezzo
Sconto 15%
€ 23,26
(Prezzo € 27,36 Risparmio € 4,10)
CategoriaComputers: Software Development & Engineering
Business & Economics: Customer Relations
Computers: Client-Server Computing
RilegaturaPaperback
Dati502 p.; ill.
Anno2012
EditoreSams
CollanaSams Teach Yourself...in 24 Hours (Paperback)
Normalmente disponibile per la spedizione entro 5 giorni lavorativi (poche copie disponibili)

Aggiungi alla lista dei desideri
Prezzo di copertina: Dollari$ 34.99 (Come calcoliamo i prezzi in euro)
nectarQuesto prodotto dà diritto a 23 punti Nectar.
Per saperne di più
Condividi 
FacebookTwitterTwitterTwitterTwitter
altri
Indice e argomenti trattati
Introduction1
Part I Introduction to the Business Use of Microsoft Dynamics CRM
Hour 1 What Is Microsoft Dynamics CRM?
3
Overview of CRM and the CRM Industry
3
Department Roles: Different Perspectives
13
Business Applications, Functions, and Fundamentals
17
A Closer Look at Business Processes
17
Capturing Processes
22
Summary: Key Points to Remember
24
Hour 2 The Basic Vocabulary of CRM Functionality
29
Key Building Blocks
29
Core Entities
30
Other Selected Entities
33
Other Important Components
36
Other Components
38
Hour 3 Microsoft Dynamics CRM 2011: What's New
43
The New User Interface, Dashboards, and Charts
43
Entity Architecture Areas of Change
47
Small yet Important Enhancements to Dynamics CRM 2011
49
Processes: Workflow and Dialogs
53
Special New Features for the Microsoft CRM Developer
55
Hour 4 Infrastructure Choices
61
Application Placement: Choices and Implications
61
Tenant Architecture and Its Implications, Including Multitenant Options
64
Microsoft Dynamics CRM Infrastructure Components
65
Asynchronous Services and Microsoft Workflow Foundation
70
Diving into Development
71
Integration Options
72
Big Business Versus Small Business
72
Part II The Structure of Microsoft Dynamics CRM
Hour 5 Security
77
How It All Comes Together
81
Business Units
83
Users
85
Security Roles
95
Maintaining Security Roles
98
Sharing Records
105
Teams
109
Field Security
111
Hour 6 Managing Leads
121
A Little History
121
What Data to Capture and the Import Process
125
Distributing Leads
132
A Deeper Look at Leads
133
From Lead to Account: Conversion
135
Hour 7 The Account Entity in More Detail
143
Entering Data: The Account Form
143
Account Data
147
How the Account Entity Relates to a Few Other Entities
154
What the Account Entity Can Impact
155
How the Account Entity Can Be Redefined
156
Hour 8 The Sales Funnel
161
Sales Styles and Choices
161
Automating the Sales Process with Workflow
167
Editing an Existing Workflow
175
Hour 9 Marketing Campaigns
179
The Marketing Campaign
179
Creating and Tracking a Marketing Budget
195
Capturing the Results
196
Tracking the Steps, Activities, and Tasks
199
Part III Getting Started Using the Software
Hour 10 Entering Data as a Salesperson
205
A Month in the Life of a Salesperson
205
Capturing a Lead and Entering a Lead
206
Converting a Lead to an Account and Contact
211
Final Planning
218
Hour 11 Configuring Your Interaction with Microsoft Dynamics CRM
223
Basic Configurations
223
Web Resources
235
Default Fields
236
Hour 12 Contacts and Activity Capture
249
Capturing Contact Information
249
Related Contacts
257
Leveraging and Using Activities
260
Hour 13 Sending E-mail from Microsoft Dynamics CRM
271
Capturing E-mail
271
Sending One Quick Message
272
Sending Multiple E-mail Messages
274
CAN-SPAM Act Compliance
281
The Microsoft Dynamics CRM Outlook Address Book
281
Configuring E-mail Based on Your Preferences
282
Hour 14 Microsoft Word Mail Merge
285
Mail Merge Templates
285
Creating a Template Using an Existing Word Template
288
Managing Templates
290
Managing Data Fields
291
Enabling Macros in Microsoft Word 2010 or 2007
294
Hour 15 Outlook Integration
309
Microsoft Dynamics CRM for Outlook Options
309
The Synchronizing Architecture
310
Synchronizing Data
311
Mobility
319
What to Watch Out For: Troubleshooting Microsoft Outlook
319
Hour 16 Workflows: Creating Simple Workflows
323
What Is a Workflow?
323
Internal Alerts Based on Specific Criteria
329
Using a Workflow to Automate a Process
332
Part IV The Support Department
Hour 17 Support Management
341
Creating and Using Contracts
341
Maximizing Support Profitability and Effectiveness
346
Leveraging the Subject Line in a Case
348
Utilizing the Knowledge Base
349
Hour 18 Contracts, Cases, and Capturing Time
355
Why Use Cases; What's in It for Me?
355
The Hierarchy of Contracts, Cases, and Time
356
Working with Cases and Activities
358
Proactive Versus Reactive Capturing of Time
365
Distributing Work: Users, Teams, and Queues
365
Adding a Workflow to Close a Case
371
Hour 19 Scheduling
377
Scheduling in General
377
Getting Started with Scheduling
378
Viewing and Managing Scheduling Conflicts
382
Setting Up Scheduling
382
Part V Reporting
Hour 20 Utilizing the Power of Microsoft Excel with CRM Data
395
Key Concepts and Caveats
395
Exporting the Right Data: Using Advanced Find
398
Exporting a Static Worksheet
403
Exporting a Dynamic Worksheet
405
Exporting Data for PivotTable Analysis
406
Adding Outside Data
408
Reusing and Sharing Your Spreadsheets
408
Using a Dashboard
409
Using Excel to Edit and Clean Up Records
409
Hour 21 Reporting and Query Basics
415
Getting Started with Reports
415
Using Reports
416
Creating Your Own Reports with the Report Wizard
423
Sharing a Report with Other Users
428
Adding a File or Web Page as a Report
429
Creating Report Snapshots (On-Premises Only)
431
Tips for Keeping Reports Organized
432
Creating Custom Reports Without the Report Wizard
433
Part VI Extending the Application
Hour 22 Integrating Microsoft Dynamics CRM 2011 into Other Applications
437
Bridge Software
437
Points of Connect
438
Integrating Microsoft Dynamics CRM with External Web Sources
439
Integrating Microsoft Dynamics CRM into Accounting Applications
440
Integration-Independent Software Vendors
441
Integration Risks
443
Data Migration
444
Hour 23 Microsoft Dynamics CRM Tools and Utilities
449
Enhancing Contact Information
449
Business Intelligence in Microsoft Dynamics CRM
452
Enabling Microsoft Dynamics CRM for Mobile Devices
455
Database Tools and Utilities
458
Compliance and Auditing Tools
459
Hour 24 Microsoft Dynamics CRM as a Development Framework
465
Options: What Can Be Changed?
465
When Microsoft Dynamics CRM Is a Good Fit
478
When the Core of Microsoft Dynamics CRM 2011 Might Need Additional Architecture and Design
480
Skills Required: Who Can Make the Changes
481
Index485

Ricerca Ricerca avanzata
Libri
Libri in italiano
Libri in inglese
Outlet -50%
Libri scolastici
eBook
eBook
eReader
Mobile App
Musica
CD musicali
Vinili
MP3
DVD musicali
Blu-ray musicali
Film e video
DVD
Blu-ray
Giochi
Videogiochi
Giocattoli
Cartoleria e scuola
Sport e svago
Sport
Gadget e accessori
Librerie
Bergamo
Bologna
Ferrara
Firenze
Lecco
Mantova
Novara
Padova
Roma
Treviso
Il mio IBS
I miei dati
IBS Premium
I miei ordini
Lista dei desideri
Le mie preferenze
IBS consiglia
Stampa la tua card

 

Informazioni utili:
Spese e tempi di spedizione
Punti di ritiro
Invio regali
Buoni acquisto (Happy Card)
FAQ
Condizioni generali di vendita
Informativa sulla privacy
PuntiNectar

Pagamenti:
Carte di credito
Carta di credito accettate
PayPal
Paypal
Contrassegno

Come contattarci:
Invio messaggi al servizio di Assistenza Clienti
Tutti i contatti

• Seguici su  Facebook Twitter

Servizi per i clienti:
Password dimenticata
Controllo e modifica dei propri dati
Verifica degli ordini effettuati

Opportunità per aziende e enti:
Servizi per le biblioteche
Programma di affiliazione (Informazioni generali)
Accesso alla sezione riservata Partnership Programme IBS
Accesso alla sezione riservata TradeDoubler

Concessionaria di pubblicità:



Con la collaborazione di Argento vivo per il settore editoria libraria

Ufficio stampa: Daniela Ravanetti

Altri siti del network IBS:
Libraccio.it
MYmovies.it
Wuz.it
Librerie Ubik
IBS

Internet Bookshop Italia S.r.l.
Sede Legale Via Giuseppe Verdi n.8 - 20090 Assago MI
Reg. Imprese di Milano 12252360156n
R.E.A. Milano 1542508
P.IVA 12252360156
Capitale sociale € 1.054.852 i.v.
IBS è una società soggetta a direzione e coordinamento di Emmelibri srl

Copyright © 1998-2014 Internet Bookshop Italia, tutti i diritti riservati

Licenza SIAE n. 229/I/05-359.


Funzione di ricerca basata su FACT®Finder di OMIKRON

 


IBS