The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide

Melvin L. Silberman, Freda Hansburg

Anno: 2004
Rilegatura: Paperback / softback
Pagine: 32 p.
Testo in English
Dimensioni: 255 x 209 mm
Peso: 128 gr.
  • EAN: 9780787973513
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Descrizione

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit creating a win-win situation. "How to Resolve Conflict Effectively, Leader's Guide" from the popular "60-Minute Active Training Series" offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to: get tension right out on the table; figure out what's bothering the other person; and communicate the real, underlying concerns.