For NA courses or certificate courses specific to Home Health. Updated and expanded to reflect the issues and situations encountered by today's home health aide, this text guides students through all vital aspects of their jobs in a simple, focused manner and teaches them to be efficient, caring members of the health-care team. Written in a conversational style, it covers everything from the fundamentals of anatomy and physiology to corporate compliance, ethnic diversity, patient satisfaction, palliative care, and makes strategic use of easy-to-follow narratives, step-by-step procedures, margin glossary, and many concept-supporting illustrations and photographs throughout with examples from real life situations. This text is ideal as both a primary learning tool for beginning aides as well as a handy refresher and reference for more experienced workers. It encourages critical thinking, situational and reality-based decision making.