The Big Book of Customer Service Training Games

Peggy Carlaw, Vasudha Kathleen Deming

Collana: Big Book Series
Anno: 1998
Rilegatura: Paperback / softback
Pagine: 224 p.
Testo in English
Dimensioni: 234 x 188 mm
Peso: 333 gr.
  • EAN: 9780070779747
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Descrizione
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.