Care Packages for Your Customers: An Idea a Week to Enhance Customer Service

Barbara Glanz

Anno: 2007
Rilegatura: Paperback / softback
Pagine: 198 p.
Testo in English
Dimensioni: 198 x 147 mm
Peso: 277 gr.
  • EAN: 9780071484213
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Descrizione

CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes Self-assessments, brainstorming exercises, checklists, and worksheets Real-life examples of how companies create enhanced customer experiences Helpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening