The Conflict Resolution Training Program: Leader's Manual

Prudence B. Kestner, Larry Ray

Anno: 2001
Rilegatura: Paperback / softback
Pagine: 320 p.
Testo in English
Dimensioni: 272 x 210 mm
Peso: 992 gr.
  • EAN: 9780787960773
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Descrizione
"The Conflict Resolution Training Program Leader's Manual" offers a step-by-step approach for teaching dispute resolution techniques to both new and seasoned negotiators, mediators, and arbitrators. This hands-on manual is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for teaching the skills needed to resolve conflicts. Trainers can select the sections of the flexible program that best meet their specific objectives and goals.