I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation

Barbara Madonik

Anno: 2001
Rilegatura: Hardback
Pagine: 320 p.
Testo in English
Dimensioni: 236 x 159 mm
Peso: 642 gr.
  • EAN: 9780787957094
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Descrizione

"I Hear What You Say, But What Are You Telling Me?" is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik - communication expert, mediator, and international consultant - reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.