The Phone Book: Telephone Skills for Business Success

Fisher

Anno: 1995
Rilegatura: Paperback / softback
Testo in English
  • EAN: 9780071142274
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Descrizione
The Phone Book takes a hands-on, interactive approach tohelping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.