Quality: A Critical Introduction

John Beckford

Anno: 1998
Rilegatura: Paperback
Pagine: 384 p.
Testo in English
Dimensioni: 246 x 174 mm
  • EAN: 9780415181648
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This text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th-century management thinking. Intended primarily for students the text will also be of assistance to practising managers. Features include: a complete introduction to quality; an in-depth review of the work of the quality Guru's methods, tools and techniques; international case studies drawing on public and private sectors; a tutor guide of OHP bases; and case studies, summarized key learning points and assignment questions.