Quality Management Demystified

Sid Kemp

Collana: Demystified
Anno: 2005
Rilegatura: Paperback / softback
Pagine: 320 p.
Testo in English
Dimensioni: 236 x 185 mm
Peso: 500 gr.
  • EAN: 9780071449083
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Descrizione

Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.