Raving Fans! - Kenneth Blanchard,Sheldon Bowles - cover

Raving Fans!

Kenneth Blanchard, Sheldon Bowles

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Collana: The One Minute Manager
Anno: 1998
Rilegatura: Paperback / softback
Pagine: 160 p.
Testo in English
Dimensioni: 198 x 129 mm
Peso: 90 gr.
  • EAN: 9780006530695

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With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
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