Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK)

di Claire Agutter (Autore)

IT Governance Publishing, 2021

The official guide for the EXIN SIAM™ Foundation certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices. Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

• Autore: Claire Agutter
• Editore: IT Governance Publishing
• Anno: 2021
• Rilegatura: Paperback / softback
• Pagine: 224 p.
• Dimensioni: 297 x 210 mm
• Peso: 550 gr.
• EAN: 9781787783102

Testo in English