AI for IT Supports - A Practical Playbook

di Stephan S. Sunn (Autore)

Stephan Sunn (Autore)

Davidson Global & Co., 2025

This book presents a compelling case for integrating artificial intelligence as a strategic partner in IT support, moving beyond the outdated reactive model. It argues that the "firefighter" approach is unsustainable in today's complex digital environment. The core message is that AI serves not as a replacement for human talent, but as a powerful copilot that handles routine tasks, enabling professionals to focus on higher-value strategic and empathetic work. This shift is essential for career growth and organizational impact. The content provides a practical roadmap for this transition, detailing how AI augments capabilities through intelligent triage, predictive analytics, and workflow automation. It emphasizes that the new skill set isn't about coding algorithms, but about learning to orchestrate AI tools, engineer effective prompts, and manage the human-AI handoff. Crucially, the book underscores that uniquely human strengths—empathy, big-picture business alignment, ethical judgment, and ultimate accountability—remain irreplaceable and become even more valuable. Ultimately, this is a guide for future-proofing your career. It encourages readers at all stages to proactively embrace AI, transforming from task-oriented technicians into strategic "AI arrangers." By adopting the mindset and actionable plans outlined, individuals can position themselves as indispensable partners who leverage technology to drive efficiency, innovation, and superior service, ensuring their relevance in the evolving landscape of IT.

• Autore: Stephan S. Sunn, Stephan Sunn
• Anno edizione: 2025
• Editore: Davidson Global & Co.
• Formato: EPUB3 con DRMFREE
• Lingua: Inglese
• Compatibilità: Tutti i dispositivi (eccetto Kindle)
• Layout: Reflowable
• EAN: 9798231350216