GROW 3 Team

di Antony Whitaker (Autore)

Antony Whitaker, 2016

Success as a salon owner ultimately depends on the owners ability to recruit, nurture and build a team. The salon business is a people business. GROW 3 TEAM is a handbook for salon owners and managers of what it takes to create and maintain the team culture needed. Any charts used in this book are downloadable from www.growmysalonbusiness.com/charts Table of Contents Chapter 1: Your team needs a visionary leader First, you need to lead and they will follow... Leadership and vision go hand in hand If your vision doesn’t inspire you, it’s not going to inspire anyone else either. It is essential that everyone on the team understand the vision for the business No single person can make the team be a team... Turning the vision into a reality... Chapter 2: Who is on your team? We all need to belong... What is a team, and why do you need to be part of it? You just read your job description… Roles, goals and responsibilities... Everyone matters! You’re not alone… Business’s that are aligned get where they want faster… Attitude is more important than skill... Every team needs a coach Are you coachable? Staffroom terrorists: inspire them or fire them You get the team that you plan for... Chapter 3: Creating your team culture Define the ‘team culture’ or it will define itself The culture of teams… What is important to you and the rest of your team? What are your values? Teams need an agreed code of conduct... What destroys a team culture? What are some tangible things to do that will create a positive team culture? If you talk ‘team’ ... you must reward the ‘team’ Passion: the noble emotion How do we manifest ‘passion’, not just within ourselves but others? The passionate leader Chapter 4: Training: building a culture of excellence Training, learning, upskilling, practice… Training needs to be a system Induction training system Delivering ‘the experience’ training system Product knowledge training system Health and safety training system Technical and creative training system Personal development training system Management and leadership training system Training, final thoughts Chapter 5: Communication You cannot, not communicate What makes the team relationship work? When a relationship isn’t working you have two choices... Real commitment is needed for great relationships... Proactive problem solving Dealing with conflict The need for tolerance Sorry about that Team, I stuffed up! Meetings are a chance to really connect Feedback ...don’t assume it’s negative What you see is what you get... Chapter 6: Maintaining your team The life cycle of the team... Team retention How well do you address ‘the six essential human needs’? Make change positive! Win: Win As the business has goals, so should the individual... Getting people to be at their best... Practical ways to reward, give recognition and acknowledgment... Developing leadership in others… Leadership problems Stay connected Drinkin’ and druggin’ Now for the grey areas… Know when it’s time to cut them loose... Have fun Celebrate. Celebrate. Celebrate. Thank you! Thank you! Thank you! Never stop learning and growing… Know when it’s time to go

• Autore: Antony Whitaker
• Durata in (hh:mm:ss): 02:58:51
• Anno edizione: 2016
• Editore: Antony Whitaker
• Lingua: Inglese
• EAN: 9781909480131