Hotel Operations Management

di David Hayes (Autore)

Jack Ninemeier (Autore)

Allisha Miller (Autore)

Pearson Education (US), 2016

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s—and their own—success.  

• Autore: David Hayes, Jack Ninemeier, Allisha Miller
• Editore: Pearson Education (US)
• Anno: 2016
• Rilegatura: Hardback
• Pagine: 624 p.
• Dimensioni: 260 x 210 mm
• Peso: 1320 gr.
• EAN: 9780134337623

Testo in English