Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases

Anno: 2001
Rilegatura: Hardback
Pagine: 256 p.
Testo in English
Dimensioni: 235 x 159 mm
Peso: 544 gr.
  • EAN: 9780415222716
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Descrizione
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.