After–sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management

di Vicente González-Prida Díaz (Autore)

Adolfo Crespo Márquez (Autore)

Springer International Publishing AG, 2014

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management.

• Autore: Vicente González-Prida Díaz, Adolfo Crespo Márquez
• Editore: Springer International Publishing AG
• Anno: 2014
• Rilegatura: Hardback
• Pagine: 318 p.
• Dimensioni: 235 x 155 mm
• EAN: 9783319037097

Testo in English