Collins Hotel & Hospitality English [Workbook only]

Mike Seymour

Anno: 2012
Rilegatura: Paperback
Pagine: 160 p.
Testo in English
Dimensioni: 148 x 210 mm
Peso: 281 gr.
  • EAN: 9780007462995
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Descrizione

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. *24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests.*4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.*The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.