Design for Six Sigma for Service

Kai Yang

Anno: 2005
Rilegatura: Hardback
Pagine: 512 p.
Testo in English
Dimensioni: 231 x 160 mm
Peso: 790 gr.
  • EAN: 9780071445559
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Descrizione
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike "Design for Six Sigma a Roadmap for Product Development", this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.