Front Office

di P. Abbott (Autore)

S. Lewry (Autore)

Taylor & Francis Ltd, 1999

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

• Autore: P. Abbott, S. Lewry
• Editore: Taylor & Francis Ltd
• Anno: 1999
• Rilegatura: Paperback / softback
• Pagine: 218 p.
• Dimensioni: 246 x 189 mm
• Peso: 400 gr.
• EAN: 9780750642309

Testo in English