Repackage of this excellent book about improving your communication skills. All the advice you need to make sure people really listen to what you are saying.Do any of these situations sound familiar?* have you ever left a meeting knowing you haven't made your point effectively?* do you sometimes find it difficult to understand your business associates and meet them halfway?* do high-powered encounters with the boss simply put you on the defensive?This classic self-help guide is packed with invaluable advice to help you in all these situations so that both you and your listeners achieve maximum results from any encounter.