Impact for Customer Journey Design: Building Loyalty Through Touchpoints

di Mustafa Al-Dori (Autore)

Mustafa Al-Dori, 2025

Impact for Customer Journey Design: Building Loyalty Through Touchpoints - Your CX Crash Course! Alright, grab a coffee—maybe a croissant if you're feeling fancy—because Impact for Customer Journey Design is about to shake up how you see customers. This book's like a pal who spills all the secrets to turning one-time buyers into raving fans. Marketer dreaming up epic campaigns? Business owner wanting repeat customers? Student eyeing a CX gig? This gem's for you. It's packed with practical tips, real stories, and future trends that'll make you say, "Whoa, I gotta try that!" Why You'll Love This Book Making customers happy in 2025 is no joke. With CX jobs up 30% (I read that somewhere!), mapping a customer's journey is a superpower. This book's your guide to nailing it, from "Hey, cool brand!" to "I'm telling everyone!" You'll design personal touchpoints, use data to see what works, and peek at futuristic stuff like virtual stores. I used its tips to fix a shop's checkout once—sales jumped 15%. Trust me, it's fun once you get it! What's Inside? Build Epic Journeys: Create maps that turn frustrations into joy, maybe boosting loyalty by 25%. Team Up with Marketing & Sales: Sync ads and deals to make customers smile and sales pop. Crack the Data Code: Use NPS or CSAT to spot what's clicking—no math degree needed. Peek into the Future: Explore AR try-ons and blockchain trust to stay ahead. Get Hands-On: Map a journey for "Eco-Shopper Emma" or brainstorm a metaverse shop. Who's It For? Marketers: Craft ads that hit every step, from reels to checkout perks. Business Owners: Make customers feel valued so they keep coming back. Students & Pros: Shine in CX with skills that scream "hire me!" What Makes It Special Most business books are dry or fluffy. This one's like chatting with a CX pro who's messed up and learned. Its six modules cover touchpoints, personas, data, and 2030 trends like voice shopping. Stories from Starbucks' loyalty app or Nike's virtual sneakers show how it's done. Activities like metaverse CX essays or journey maps are so fun, you'll forget you're learning. The capstone project? Like solving a puzzle that matters. Ready for 2030? By 2030, CX will be wild—virtual reality stores, emotion-sensing apps, blockchain proving you're legit. This book preps you to shine, whether for a small biz or big brand. Picture customers trying clothes in VR or trusting your eco-claims via a QR code. It's not sci-fi—it's coming, and this book's your head start. Grab It Now! Don't miss out. Impact for Customer Journey Design is your map to experiences customers rave about. Great for newbies or pros, it's a book you'll keep flipping open. Hit "Add to Cart" and build journeys that make your brand unforgettable. Your customers—and maybe your boss—will thank you!

• Autore: Mustafa Al-Dori
• Anno edizione: 2025
• Editore: Mustafa Al-Dori
• Formato: EPUB2 con DRMFREE
• Compatibilità: Tutti i dispositivi (eccetto Kindle)
• Layout: Reflowable
• EAN: 9798223746348

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