Managing Public Disputes: A Practical Guide for Professionals in Government, Business, and Citizen's Groups

Susan L. Carpenter, W.J.D. Kennedy

Anno: 2001
Rilegatura: Paperback / softback
Pagine: 320 p.
Testo in English
Dimensioni: 227 x 165 mm
Peso: 478 gr.
  • EAN: 9780787957421
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Descrizione

For more than a decade, "Managing Public Disputes" has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: ten proven principles for managing conflict; a comprehensive framework with step-by-step procedures for creating productive outcomes; seven illustrative case examples; detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation; suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high; and eight tasks targeted for designing an overall strategy for managing public disputes.