Summit: Reach Your Peak and Elevate Your Customers' Experience

di F. Scott Addis (Autore)

Greenleaf Book Group LLC, 2014

Risk management expert and entrepreneur Scott Addis looks at your progression upwardfrom developing skills to cultivating business relationships to earning customer loyaltyas an ascent to a mountaintop. He takes you through four elevation levelspreparation for the climb, setting up base camp, assaulting the summit, and the final ascentas he covers identifying your Unique Ability (R), emotional intelligence, presenting yourself to others, nurturing creativity and innovation, building relationships, and winning customer trust. Scott an Inc. magazine "Entrepreneur of the Year" finalist and one of the "25 Most Innovative Insurance Brokers in America"believes that as a professional in today's workforce you are eager to reach your personal summit, and he gives you a clear path to get there. In his well-paced guide for novices and masters alike, he judiciously balances anecdotes with prudent advice and calls-to-action. The latter take the form of questions to address, steps to take, strategies to pursue, and attributes to cultivate along your path to the top.

• Autore: F. Scott Addis
• Editore: Greenleaf Book Group LLC
• Anno: 2014
• Rilegatura: Hardback
• Pagine: 190 p.
• Dimensioni: 215 x 9 mm
• Peso: 320 gr.
• EAN: 9781626340411

Testo in English