Listening Skills

di Kimberly Peters (Autore)

The Customer Service Training Institute, 2020

Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources. In the business world, miscommunication can costs millions of dollars in lost revenue and lost time. In your personal life, miscommunication can cause problems and even damage or end relationships. The problem is that most people never give any thought when it comes to really listening to what people say. they make basi mistakes that result in wrong decisions, misguided efforts and misunderstanding that can wind up causing big problems. Fortunately it is easy to learn how to listening carefully and properly. Just knowing the information in this book is often all you need to make a huge difference in your comprehension and retention. Retention is very important. After all, if you don't retain what you hear, does it really make any difference whether you heard it right in the first place? We show you easy ways to help you retain what you have learned for as long as you need it. Listening Skills is written in an easy to follow and understand manner that requires no previous knowledge or experience. No special education is required either. If you can read the book you can learn the content. It is that simple. Written in our popular "Self-Paced" training style, you train at your own pace using a speed and schedule that is perfect for you. This way nothing is lost and no one gets left behind. It is the perfect way to learn new styles or improve existing ones.

• Autore: Kimberly Peters
• Anno edizione: 2020
• Editore: The Customer Service Training Institute
• Formato: EPUB2 con DRMFREE
• Compatibilità: Tutti i dispositivi (eccetto Kindle)
• Layout: Reflowable
• EAN: 9781516301973

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