Six SIgma for Transactions and Service

Parveen S. Goel, Praveen Gupta

Anno: 2004
Rilegatura: Hardback
Pagine: 558 p.
Testo in English
Dimensioni: 236 x 163 mm
Peso: 912 gr.
  • EAN: 9780071443302
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Descrizione
Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectors However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools. This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.